About your order
Cart contents
Please note that depending on the timing of payment completion between customers, stock may not be reserved even if the order has been completed (the order confirmation message is displayed).
Please be sure to check the details of your order after completing it.
Restock notification email
The " Back in Stock Notification Email " service notifies registered customers by email when an item is back in stock.
-Please note that there may be a time lag in the " restock notification email ."
・Even if a " restock notification email " is displayed, it does not necessarily mean that the item will be restocked.
・Even if you register for the " Restock Notification Email " service, there is no guarantee that you will be able to purchase the item.
About ordering pre-order items
Please note that we cannot accept requests for specific delivery dates and times.
About gift wrapping
Please purchase a separate gift wrapping bag and wrap the gift yourself.
Please note that a purchase receipt will also be included and the price tag cannot be removed before shipping.
*Please note that we cannot accept orders for just the gift wrapping bag.
Click here for gift wrapping bags.
Changing your order
Members can cancel their orders themselves by logging in and going to "My Page" → "Check Order History and Shipping Status."
However, this only applies to orders that are in the "New Order" or "Confirmed" status.
Additionally, we cannot accept changes to color or size, so please cancel your order and make a purchase again.
Shipping Fee
If the amount is less than this, shipping fees will be set based on your area.
Please see "Delivery" for more information.
Shipping fees for members vary depending on their membership rank.
For more information, please see "Membership Services."
Payment
We accept MasterCard, VISA, AMEX, JCB and DinersClub.
■ Paidy (Pay Later)
- No credit card or prior registration required.
- Just enter your email address and mobile number and shop now.
- No matter how many times you shop in a month, you can pay in one lump sum the following month.
- Payment can be made by the 10th of the following month via convenience store payment, bank transfer or direct debit.
■PayPay
This is a "prepayment" method using your PayPay account.
When making a payment, please select and use your PayPay balance or the credit card registered in the PayPay app.
For more information, please see "Payment" .
If you don't receive any emails about your order or other confirmations
・Incorrect entry of registered email address ・In email settings, etc. ・Automatically sorted into spam folders due to advanced security ・If you have set up "domain-specific reception" or "domain-specific reception refusal" to prevent spam ・If you have set up "domain-specific reception", please register [amavel.jp] as a domain ・If you have set up "domain-specific reception refusal", please unregister [amavel.jp] as a domain ・Your email account is full and you cannot receive new emails ・Your order was not completed normally ・Your internet connection was interrupted ・Credit card payment error
For details, please see "Customers who have not received emails."
If you don't receive any emails about your order or other confirmations
・Incorrect entry of registered email address ・In email settings, etc. ・Automatically sorted into spam folders due to advanced security ・If you have set up "domain-specific reception" or "domain-specific reception refusal" to prevent spam ・If you have set up "domain-specific reception", please register [amavel.jp] as a domain ・If you have set up "domain-specific reception refusal", please unregister [amavel.jp] as a domain ・Your email account is full and you cannot receive new emails ・Your order was not completed normally ・Your internet connection was interrupted ・Credit card payment error
For details, please see "Customers who have not received emails."
Preventing unauthorized purchases
In order to prevent malicious acts such as fraudulent use of other people's names, addresses, contact details, credit cards, etc., our site conducts fraudulent analysis using a system.
Please note that if multiple of the following conditions apply, your order will be cancelled.
- If the order is similar to a fraudulent order detected in the past - If there are multiple attempts to pay with your credit card - If the order was placed using a high-risk internet connection - If the country of the order is different from the billing country - If the billing address does not match the registered address of the credit card - Other
Please understand that we will need to verify your identity over the phone.
*Please note that if we are unable to verify your identity, your order will be cancelled.
Please note that if the following conditions are discovered after confirming your order, your order will be cancelled.
・If we are unable to contact you by phone or email ・If the phone number or email address is found to belong to someone else ・If it is found that the credit card has already been used fraudulently ・Other
Other points to note when ordering
If you are purchasing multiple items, after adding one item to your cart, be sure to click "Continue Shopping" to return to the product list page and add the next item to your cart.
If you open multiple browsers or tabs at once and add items to your cart all at once, or add items to your cart using methods other than those mentioned above, this may result in problems with your order due to the strain on your communication network.
Please note that we cannot be held responsible for any inconvenience that may arise if you place your order in this way.