About your order
About cart contents
Please understand that depending on the timing of payment completion between customers, inventory may not be secured even if the order is completed (order acceptance is displayed).
Please be sure to check your order details after completing your order.
About restock notification email
" Restock Notification Email " is a service that notifies registered customers by email when an item is restocked.
・Please note that there may be a time lag for the " restock notification email ".
・Even if a " restock notification email " is displayed, it does not necessarily mean that the item will be restocked.
・Even if you register for the " Restock Notification Email ", there is no guarantee that you will be able to purchase the product.
About ordering pre-sale products
Also, please note that we cannot accept delivery by specific date and time.
About gift wrapping
You will need to purchase a separate gift wrapping bag and wrap it yourself.
Please also note that a purchase statement will be included in the package and the price tag cannot be removed before shipping.
*Please note that we cannot accept orders with just the gift wrapping bag.
Click here for gift wrapping bags.
Regarding changes to order details
Members can cancel on their own by logging in and going to "My Page" → "Check Order History/Shipping Status".
However, this is limited to orders that are in the "Newly Received" or "Confirmed" categories.
Additionally, we cannot accept changes in color or size, so please cancel your order and then proceed with the purchase process again.
about shipping cost
If it is less than that, shipping charges will be set depending on your area.
For more information, please see "Delivery" .
For members, shipping charges vary depending on membership rank.
For more information, please see "About Member Services."
About payment
Master Crad, VISA, AMEX, JCB and Diners Club are accepted.
■Paidy deferred payment
- No credit card or advance registration required.
- Shop now with just your email address and mobile number.
- No matter how many times you shop in a month, you only have to pay once the following month.
- Payment can be made by convenience store payment, bank transfer, or account transfer by the 10th of the following month.
■Amazon Pay
You can pay using the address and credit card information registered with Amazon.co.jp.
*An Amazon account is required to use this service.
*The delivery address for the product will reflect the delivery address registered in Amazon Pay.
For more information, please see "About Payment" .
■PayPay
This is a "prepayment payment" method that uses the customer's PayPay account.
When making a payment, please select and use your PayPay balance or the credit card registered within the PayPay app.
For more information, please see "About Payment" .
If your order is completed or you do not receive any other emails.
- Due to a typo in the registered e-mail address, e-mail settings, etc. - Due to advanced security, the e-mail is automatically sorted to a folder such as a spam mailbox - To prevent spam e-mails, set "Receive specified domain" or "Reject specified domain reception". If you have set "Receive specified domain", please register [amavel.jp] as the domain. -If you have set "Reject specified domain reception", please register [amavel.jp] as the domain. Please cancel the domain ・Your email account is full and you cannot receive new emails ・Your order has not been completed successfully ・Interrupted internet connection ・Error in credit card payment
For more information, please see "Customers who do not receive emails" .
If your order is completed or you do not receive any other emails.
- Due to a typo in the registered e-mail address, e-mail settings, etc. - Due to advanced security, the e-mail is automatically sorted to a folder such as a spam mailbox - To prevent spam e-mails, set "Receive specified domain" or "Reject specified domain reception". If you have set "Receive specified domain", please register [amavel.jp] as the domain. -If you have set "Reject specified domain reception", please register [amavel.jp] as the domain. Please cancel the domain ・Your email account is full and you cannot receive new emails ・Your order has not been completed successfully ・Interrupted internet connection ・Error in credit card payment
For more information, please see "Customers who do not receive emails" .
About preventing unauthorized purchases
This site uses a system to analyze fraud in order to prevent malicious acts that involve unauthorized use of other people's names, addresses, contact information, credit cards, etc.
Please understand that if any of the following items apply to you, your order will be canceled.
- If the order is similar to a fraudulent order detected in the past - If there are multiple credit card payment attempts - If the order is placed using a high-risk internet connection - The country and billing address of the order - If the country is different - If the billing address does not match the address registered on the credit card - Other
Please also note that in some cases, we may ask you to confirm your identity by email or phone.
*Please note that if we do not receive confirmation within 5 days after confirming your identity, we will cancel your order.
Please note that if the following information is found after confirming your order, we may cancel your order.
・If we cannot contact you by phone or email ・If the phone number and email address are found to belong to someone else ・If it is determined that the credit card has already been used fraudulently ・Others
Other precautions when ordering
If you would like to purchase multiple items, please be sure to return to the product list page by clicking "Continue Shopping" after adding one item to your cart, and then add the next item to your cart.
If you open multiple browsers or tabs at once and add items to your cart at once, or if you use any other method other than the above, you may experience problems with your order due to the load on your communication.
Please note that we cannot be held responsible for any inconveniences that may occur if you order using this method.