Shipping
For more information, please see "Member Services."
■ 1,100 yen (tax included)
Hokkaido
■ 770 yen (tax included)
Aomori, Iwate, Akita 715 yen (tax included)
Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Tokyo, Chiba, Kanagawa, Yamanashi, Niigata, Nagano, Gifu, Shizuoka, Aichi, Mie, Toyama, Ishikawa, Fukui ■ 770 yen (tax included)
Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama 935 yen (tax included)
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi 1,045 yen (tax included)
Fukuoka Saga Nagasaki Kumamoto Oita Miyazaki Kagoshima
■ 1,320 yen (tax included)
Okinawa Prefecture (excluding some remote islands)
Updated October 1, 2019, 11:00 AM
Regarding delivery date and time specification
Please note that we are currently unable to accommodate specific delivery times.
If you would like to specify a delivery date and time, please check the Yamato Transport inquiry number after shipping and contact Yamato Transport directly.
If the item is a pre-order item and will be delivered at a later date, you cannot specify the delivery date or time.
For regular products, you can specify the delivery date and time on the "Enter Order Information" page when placing your order.
Please select your desired "Delivery Date". You can specify the delivery date and time between 5 and 10 days after the order date.
Please note that there are some areas where this service is not available, such as remote islands.
[Delivery time]
① Morning ② 12:00-14:00 ③ 14:00-16:00 ④ 16:00-18:00 ⑤ 18:00-21:00
*If no delivery date is specified, the product will be delivered as quickly as possible (usually within 2 days of the order date).
* We may not be able to accommodate your request due to bad weather or traffic conditions.
* Delivery will be within the desired time frame.
* We can change the delivery time after your order has been completed, as long as the ordered items are not in the "Preparing for delivery" status.
Please check "Check Order History and Delivery Status" on "My Page" .
* Information about specifying the date and time after shipping will be included in the "Order Shipping Notification" email.
Please contact Yamato Transport directly, providing your inquiry number.
* You can also check the status of your package after it has been shipped on the Yamato Transport website .
* Please note that delivery times may differ from the usual times for orders placed during long holidays such as the New Year holidays, Golden Week, and other holidays.
* If we are unable to deliver the product due to it being sold out or being defective, the Amavel Online Shop office will contact you.
If the item is a pre-order item and will be delivered at a later date, you cannot specify the delivery date or time.
For regular products, you can specify the delivery date and time on the "Enter Order Information" page when placing your order.
Please select your desired "Delivery Date". You can specify the delivery date and time between 5 and 10 days after the order date.
Please note that there are some areas where this service is not available, such as remote islands.
[Delivery time]
① Morning ② 12:00-14:00 ③ 14:00-16:00 ④ 16:00-18:00 ⑤ 18:00-21:00
*If no delivery date is specified, the product will be delivered as quickly as possible (usually within 2 days of the order date).
* We may not be able to accommodate your request due to bad weather or traffic conditions.
* Delivery will be within the desired time frame.
* We can change the delivery time after your order has been completed, as long as the ordered items are not in the "Preparing for delivery" status.
Please check "Check Order History and Delivery Status" on "My Page" .
* Information about specifying the date and time after shipping will be included in the "Order Shipping Notification" email.
Please contact Yamato Transport directly, providing your inquiry number.
* You can also check the status of your package after it has been shipped on the Yamato Transport website .
* Please note that delivery times may differ from the usual times for orders placed during long holidays such as the New Year holidays, Golden Week, and other holidays.
* If we are unable to deliver the product due to it being sold out or being defective, the Amavel Online Shop office will contact you.
Long-term absence/refusal to receive parcels
[In the case of long-term absence]
If you are not at home, Yamato Transport will leave a delivery slip in your mailbox.
After checking, please contact Yamato Transport directly.
If you are not at home, the package will be stored at the nearest Yamato Transport office for approximately one week from the date of shipment.
* If we are unable to confirm receipt of your package within the storage period, your order will be canceled.
* If your order is canceled, you will be charged for the round-trip shipping costs.
An invoice will be sent to the email address you provided when placing your order.
* Please note that if we are unable to confirm your payment within the specified period after invoicing, you will no longer be able to make purchases.
* We cannot redeliver packages that have been canceled.
[In the case of refusal to receive the product/cancellation due to customer convenience]
Refusal to receive or cancellation due to customer convenience is not permitted.
* If your order is canceled, you will be charged for the round-trip shipping costs.
An invoice will be sent to the email address you provided when placing your order.
* Please note that if we are unable to confirm your payment within the specified period after invoicing, you will no longer be able to make purchases.
If you are not at home, Yamato Transport will leave a delivery slip in your mailbox.
After checking, please contact Yamato Transport directly.
If you are not at home, the package will be stored at the nearest Yamato Transport office for approximately one week from the date of shipment.
* If we are unable to confirm receipt of your package within the storage period, your order will be canceled.
* If your order is canceled, you will be charged for the round-trip shipping costs.
An invoice will be sent to the email address you provided when placing your order.
* Please note that if we are unable to confirm your payment within the specified period after invoicing, you will no longer be able to make purchases.
* We cannot redeliver packages that have been canceled.
[In the case of refusal to receive the product/cancellation due to customer convenience]
Refusal to receive or cancellation due to customer convenience is not permitted.
* If your order is canceled, you will be charged for the round-trip shipping costs.
An invoice will be sent to the email address you provided when placing your order.
* Please note that if we are unable to confirm your payment within the specified period after invoicing, you will no longer be able to make purchases.
If the amount is less than this, shipping fees will be set based on your area.
Shipping fees for members vary depending on their membership rank.