Terms of Service

The Amavel Mail Order Office (hereinafter referred to as "our company") hereby establishes the following terms of use (hereinafter referred to as "these Terms") for the "Amavel Online Shop" (hereinafter referred to as "our website") which it operates.

Article 1 Scope of Application and Amendments to These Terms and Conditions These Terms and Conditions shall apply to the Company and Users (defined in Article 3) with regard to the provision and use of the Service.
We reserve the right to change these Terms and Conditions without obtaining prior consent from the user.

Article 2 Use of the Service Users shall use the Service in accordance with these Terms and Conditions and any "Frequently Asked Questions" separately stipulated by the Company.
We reserve the right to change the content of this service without prior notice to users.

Article 3 User "User" refers to a person who uses this Service, such as viewing or purchasing.
In addition, by using this service, the user is deemed to have agreed to these terms and conditions.

Article 4 Suspension of provision of this service and cancellation of purchase application If the user falls under any of the following items, our company may suspend provision of this service or cancel the user's purchase application without prior notice to the user.
(1) If it is discovered that provision of the Service has been suspended or a purchase order has been cancelled in the past due to a violation of these Terms of Use or other reasons.
(2) If there is a delay in payment of fees or other obligations related to the Service or other non-performance
(3) If any of the prohibited acts described in Article 5 (Prohibited Acts) is committed.
(4) If we are unable to verify your identity due to measures to prevent fraudulent use
(5) Any other violation of these Terms and Conditions

Article 5 Prohibited Acts Users shall not engage in the following acts.
(1) Providing false registration information when applying for a purchase
(2) Any act that interferes with the operation of the Service or that may cause disruption to the Service
(3) Using the Service with fraudulent credit cards
(4) Unauthorized use of email addresses and passwords
(5) Any act that causes or may cause inconvenience, disadvantage or damage to other users, third parties or the Company
(6) Any act that infringes or may infringe on the trademark rights, copyrights, privacy or other rights of other users, third parties or our company
(7) Any act that violates public order and morals or other laws and regulations, or that may be in violation of such laws and regulations
(8) Using the product for the purpose of reselling it at a high price
(9) Any other conduct that the Company considers inappropriate or prohibited is not merely a breach of etiquette but a violation of the Criminal Code, the Unauthorized Access Act, the Trademark Act, the Copyright Act, and the Civil and Commercial Code, and may result in criminal liability and civil liability for damages.

Article 6 Copyright The User agrees that the copyrights or trademarks for the text, images, designs, logos, etc. used in this Service, as well as any other information provided through this Service, and all intellectual property rights belong to the Company or other legitimate copyright holders, and may not be used by the User.
If a problem arises between a user and a rights holder or a third party due to violation of the provisions of this Article, the user shall resolve the problem at his/her own responsibility and expense and shall not cause any inconvenience or damage to the Company.

Article 7 Use of User Information We will not disclose or provide to any third party any user information that we learn in connection with the use of this service, except in the following cases.
(1) When the user agrees to the disclosure of his/her name, address, gender, age, e-mail address, etc.
(2) We will use the personal information we collect to understand the usage trends of our Services.
When providing to a third party in a format that does not allow the identification of individual personal information
(3) When necessary to provide the Service (such as when disclosing your address and name to a shipping company when shipping products from our company to you)
(4) Any other case permitted by the guidelines.

Article 8 Purchase of Products Users may purchase Products by using this Service.
If a User wishes to purchase a Product, the User must apply to purchase the Product in accordance with the method specified by the Company.
When the User presses the purchase button in response to the application in the preceding paragraph, a sales contract for the relevant product, etc. will be established between the User and our company.
Delivery of products through this service is limited to within Japan.
Regarding the cancellation of your application under paragraph 2, the matter will be as set forth in the frequently asked questions etc. separately stipulated by our company.

Article 9 Termination of Contract The Company may terminate the contract if any of the following circumstances occur:
(1) If the user violates these terms and conditions
(2) If the credit card company designated by the User notifies the User of a default on the card.
(3) When circumstances are discovered that could be deemed to have compromised the user's ability to repay.
(4) The product is out of stock and cannot be delivered easily.
(5) If delivery is not possible due to an unknown addressee or an extended absence. Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate conduct in relation to the use of the Service, we may cancel or terminate the purchase contract or take other appropriate measures.

Article 10 Payment The amount to be paid when purchasing a product will be the total of the product purchase price, shipping fee and consumption tax.
Payment for products purchased through this service must be made by credit card in the User's name, or by deferred payment, AmazonPay, or PayPay.
If you pay by credit card, you will be subject to the terms and conditions of a separate contract between you and your card company.
In addition, if a dispute arises between a user and the relevant payment company, etc., the parties involved shall resolve the dispute between themselves, and the Company shall not be held liable in any way.

Article 11: Returns of Products, etc. Returns of products are not permitted except in cases of damage during delivery, defects in the product, incorrect product, or other reasons approved by our company.
In addition, returns of products and exchanges of defective products, as well as cancellation of the contract when exchange is not possible, are only possible if the user returns the product within a period separately specified by our company after receiving it.
Users must make returns in accordance with the methods set out in the frequently asked questions and other documents separately established by our company.

Article 12 Long-Term Absence If the product is returned to our warehouse due to a long-term absence, we may charge the user for the round-trip shipping costs from our warehouse to the Sagawa Express office nearest to the user.
The method of billing for round-trip shipping charges will be to send a notification to the e-mail address or SMS registered by the User at the time of purchase application.
In addition, if payment is not confirmed within the period after billing, you will no longer be able to use the payment method you used.

Article 13 Information Management Our company reserves the right to delete any comments or other information posted by a user without notifying the user, at our discretion, if it falls under any of the following items.
(1) If the information is deemed to clearly infringe the copyright or other rights of our company or a third party, or to damage the reputation or credibility of our company or a third party
(2) If the Company receives a warning from a third party that the information infringes the copyright or other rights of a third party, or damages the reputation or credibility of the third party.
(3) If it is found to be in violation of the laws and regulations of Japan or any applicable foreign country.
(4) If we receive an order to delete the information from a government agency or public institution based on legal grounds.
(5) Any other reason that is deemed inappropriate for the operation of this Service. We may, at our sole discretion and without notice, deny the user access to all or part of this Website.

Article 14 Suspension of Service In order to maintain the good operating status of this Service, we may suspend the provision of this Service in whole or in part without prior notice to users if any of the following circumstances apply.
(1) When necessary for regular or emergency maintenance of the system.
(2) If system operation becomes difficult due to fire, power outage, interference by a third party, etc.
(3) Any other case in which the Company determines it is unavoidable to suspend the system.

Article 15 Other Disclaimers When the Company has an obligation to notify a user, the Company will consider that it has fulfilled that obligation by sending a notification to the e-mail address that the user has registered in advance, and in the case of delivery of a product, by shipping the product to the address instructed by the user at the time of purchase.
Regardless of the legal basis for the claim, under no circumstances shall the Company be liable for any damage, loss, disadvantage, etc. related to the use of this Service or the products sold through this Service, other than as set forth in the preceding article.
We shall not be liable for any damages incurred by the user as a result of the user being unable to use this service.
Our company will be exempt from liability by processing business in accordance with the user's registration details.
Regardless of the legal basis for the claim, under no circumstances shall the Company be liable for any damage, loss, disadvantage, etc. arising from the use of this Service.
If a user causes damage to another user or a third party through the use of this service, the user shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience to the Company.
The User shall be responsible for the costs associated with the installation of computer equipment and communication equipment necessary for the use of this Service, as well as telephone charges, LAN usage fees, and application fees incurred in order to use this Service.
Users shall use the following recommended browsers when using this service.
・Google Chrome (latest version)
・Mozilla Firefox (latest version)
- Safari (latest version)
If problems such as incorrect screen display arise due to the use of a browser other than that specified by our company, we will not bear any responsibility and will not accept any questions regarding such problems.

Article 16 Other In principle, communication between our company and users will be via e-mail.
If any problem arises in relation to the use of this service that cannot be resolved by these User Terms and Conditions, the Company and the user shall negotiate in good faith to resolve the problem.
In the event that litigation arises regarding the use of this service, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.
If an obligation to pay damages arises due to a user's non-payment of the purchase price or other violation of these Terms and Conditions, and the Company employs an attorney to collect the claim, the user shall also be responsible for the attorney's fees in accordance with the attorney's fee regulations.

The above regulations will come into effect on June 2, 2011.