Legal notice
Store name: Amavel Online Shop
[Operating company]
Amavel Co., Ltd.
[Operating company location]
1-24-2 Nishi-Ikebukuro, Toshima-ku, Tokyo 171-0021
[Operating manager]
Takashi Watanabe
Amavel Online Shop Secretariat
[TEL] 03-6912-9009
[E-mail] info@amavel.jp
* "10:00 to 18:00 except Wednesdays and Sundays"
*We will be closed during the year-end and New Year holidays.
Necessary charges other than the product price
・Consumption tax (All prices on the Amavel Online Shop include consumption tax.)
・Shipping is free for orders over 10,000 yen (including tax), and if the amount is less than 10,000 yen, the shipping fee will be set according to the area in which you live.
■ 1,100 yen (tax included)
Hokkaido
■ 770 yen (tax included)
Aomori Iwate Akita
■ 715 yen (tax included)
Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Tokyo, Chiba, Kanagawa, Yamanashi, Niigata, Nagano, Gifu
Shizuoka, Aichi, Mie, Toyama, Ishikawa, Fukui
■ 770 yen (tax included)
Shiga Kyoto Osaka Hyogo Nara Wakayama
■ 935 yen (tax included)
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi
■ 1,045 yen (tax included)
Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima
■ 1,320 yen (tax included)
Okinawa Prefecture (*excluding some remote islands)
delivery time
* Regarding inventory, we also sell products at physical stores, so we may not be able to prepare the product reliably after ordering due to sold out or defective products.
In such a case, we will contact you from here, so please understand in advance.
*Shipped by Sagawa Express.
* You can choose the delivery time of the product.
*(In some areas, such as remote islands, it may not be possible to meet the desired delivery date and time.)
*Regarding long holidays such as the end of the year, the beginning of the year, and GW, there is a change from the usual delivery date.
*Please note that the arrival date may be delayed due to bad weather or disasters on rare occasions.
*If the product cannot be delivered due to sold out or defects, the Amavel Online Shop mail order secretariat will contact you.
*Reserved items will be delivered by the delivery date listed on the target product page.
payment method
■ Credit card
Master Crad, VISA, AMEX, JCB, DinersClub are available.
■Paidy Postpaid
It is a cardless post-payment settlement service.
Billing will be billed for the usage of one month, and payment will be made the following month.
We will send you the billing information by e-mail or SMS.
■ Amazon Pay
You can pay using the address and credit card information registered on Amazon.co.jp.
■PayPay
This is a "prepayment settlement" method that uses the PayPay account you use.
About returns
When you receive the product, please immediately check if it is the same as your order.
We take great care in the quality of our products, but in the unlikely event that the product is defective or we deliver a product that is different from what you ordered due to our responsibility, the product may be damaged or damaged due to an accident during delivery. If you find any damage, please contact us within 5 days after receiving the product.
We will promptly process the return or exchange. We will bear the shipping cost, so please send it by cash on delivery.
Please note that we do not accept returns for the following items.
*Products where the product, box, or instruction manual has been damaged due to customer preference.
*Products that have been used once
* Made-to-order product
* Products that have been stamped and resized
*Products that have passed more than 5 days after arrival
Refusal to receive and long-term absence
If receipt cannot be confirmed due to refusal to receive after delivery or long-term absence, you will be billed for the round-trip shipping fee from our warehouse to the nearest Sagawa Express office.
The method of requesting the round-trip shipping fee will be sent to the e-mail address entered by the customer at the time of purchase.
In addition, if payment cannot be confirmed within the period after billing, the payment method used will not be available thereafter.
In addition, if the same case is repeatedly discovered, we will not be able to use it at all.
About defective products
We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, or if it is different from what you ordered, please contact us within 5 business days after the product arrives.
After that, please send it back to us in the same condition as when it was delivered. After confirming the condition, if the product is defective according to our regulations, we will exchange it for a non-defective product.
If there is no replacement product in stock, we will refund the product price in cash.
*Please be sure to contact us by email before returning. We may not be able to accept returns or exchanges if 5 days or more have passed since the item arrived, or if we are unable to contact you in advance.
*If the product has been used, the tag has been cut, the product bag is missing, the clothes have been washed, or the product has deteriorated, worn, damaged, or soiled, we will not be able to accept returns or refunds. Please note that you will not be able to exchange it.
Please note that we cannot accept returns or exchanges due to customer reasons ("size does not fit", "image is incorrect", "wrong order", etc.).
About refund
We will refund you within 10 business days after the returned product arrives at our company.
After we receive the returned product, we will either cancel the payment or transfer the refund amount to your designated account.
*Please note that we do not accept refunds by registered mail.
[Operating company]
Amavel Co., Ltd.
[Operating company location]
1-24-2 Nishi-Ikebukuro, Toshima-ku, Tokyo 171-0021
[Operating manager]
Takashi Watanabe
Amavel Online Shop Secretariat
[TEL] 03-6912-9009
[E-mail] info@amavel.jp
* "10:00 to 18:00 except Wednesdays and Sundays"
*We will be closed during the year-end and New Year holidays.
Necessary charges other than the product price
・Consumption tax (All prices on the Amavel Online Shop include consumption tax.)
・Shipping is free for orders over 10,000 yen (including tax), and if the amount is less than 10,000 yen, the shipping fee will be set according to the area in which you live.
■ 1,100 yen (tax included)
Hokkaido
■ 770 yen (tax included)
Aomori Iwate Akita
■ 715 yen (tax included)
Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Tokyo, Chiba, Kanagawa, Yamanashi, Niigata, Nagano, Gifu
Shizuoka, Aichi, Mie, Toyama, Ishikawa, Fukui
■ 770 yen (tax included)
Shiga Kyoto Osaka Hyogo Nara Wakayama
■ 935 yen (tax included)
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi
■ 1,045 yen (tax included)
Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima
■ 1,320 yen (tax included)
Okinawa Prefecture (*excluding some remote islands)
delivery time
* Regarding inventory, we also sell products at physical stores, so we may not be able to prepare the product reliably after ordering due to sold out or defective products.
In such a case, we will contact you from here, so please understand in advance.
*Shipped by Sagawa Express.
* You can choose the delivery time of the product.
*(In some areas, such as remote islands, it may not be possible to meet the desired delivery date and time.)
*Regarding long holidays such as the end of the year, the beginning of the year, and GW, there is a change from the usual delivery date.
*Please note that the arrival date may be delayed due to bad weather or disasters on rare occasions.
*If the product cannot be delivered due to sold out or defects, the Amavel Online Shop mail order secretariat will contact you.
*Reserved items will be delivered by the delivery date listed on the target product page.
payment method
■ Credit card
Master Crad, VISA, AMEX, JCB, DinersClub are available.
■Paidy Postpaid
It is a cardless post-payment settlement service.
Billing will be billed for the usage of one month, and payment will be made the following month.
We will send you the billing information by e-mail or SMS.
■ Amazon Pay
You can pay using the address and credit card information registered on Amazon.co.jp.
■PayPay
This is a "prepayment settlement" method that uses the PayPay account you use.
About returns
When you receive the product, please immediately check if it is the same as your order.
We take great care in the quality of our products, but in the unlikely event that the product is defective or we deliver a product that is different from what you ordered due to our responsibility, the product may be damaged or damaged due to an accident during delivery. If you find any damage, please contact us within 5 days after receiving the product.
We will promptly process the return or exchange. We will bear the shipping cost, so please send it by cash on delivery.
Please note that we do not accept returns for the following items.
*Products where the product, box, or instruction manual has been damaged due to customer preference.
*Products that have been used once
* Made-to-order product
* Products that have been stamped and resized
*Products that have passed more than 5 days after arrival
Refusal to receive and long-term absence
If receipt cannot be confirmed due to refusal to receive after delivery or long-term absence, you will be billed for the round-trip shipping fee from our warehouse to the nearest Sagawa Express office.
The method of requesting the round-trip shipping fee will be sent to the e-mail address entered by the customer at the time of purchase.
In addition, if payment cannot be confirmed within the period after billing, the payment method used will not be available thereafter.
In addition, if the same case is repeatedly discovered, we will not be able to use it at all.
About defective products
We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, or if it is different from what you ordered, please contact us within 5 business days after the product arrives.
After that, please send it back to us in the same condition as when it was delivered. After confirming the condition, if the product is defective according to our regulations, we will exchange it for a non-defective product.
If there is no replacement product in stock, we will refund the product price in cash.
*Please be sure to contact us by email before returning. We may not be able to accept returns or exchanges if 5 days or more have passed since the item arrived, or if we are unable to contact you in advance.
*If the product has been used, the tag has been cut, the product bag is missing, the clothes have been washed, or the product has deteriorated, worn, damaged, or soiled, we will not be able to accept returns or refunds. Please note that you will not be able to exchange it.
Please note that we cannot accept returns or exchanges due to customer reasons ("size does not fit", "image is incorrect", "wrong order", etc.).
About refund
We will refund you within 10 business days after the returned product arrives at our company.
After we receive the returned product, we will either cancel the payment or transfer the refund amount to your designated account.
*Please note that we do not accept refunds by registered mail.