Q&A
top 5 inquiries
Q1) I want to change (add or modify) an order
A1) We are very sorry, but we do not accept changes to orders. Members can use some of them from "My Page". (Pre-delivery only)
Q2) I want to cancel my order
A2) We are very sorry, but we do not accept cancellations of orders. Members can cancel from "My Page". (Pre-delivery only)
Q3) When will the product arrive?
A3) Normally it will be delivered within 3-7 days. For more information, please check " Delivery " in the shopping guide.
Q4) I want to return an item
A4) We are very sorry, but we do not accept returns except for defective products.
Q5) Would you like to know the sales start time?
A5) We have not set a sales start time. It will be sold as soon as the preparation is completed.
About payment method
Q1) Can I purchase at a convenience store (postpaid)?
A1) You can pay at major convenience stores and banks nationwide by using Paidy Deferred Payment. Click here for details
Q2) Please give me a receipt.
A2) Members can issue invoices themselves from their My Page.
Please check here.
If you are not a member, please contact the office with your order number, name, and item. After receiving the order, we will send it to you by mail.
Q3) Can I change the payment method?
A3) We are very sorry, but we do not accept changes to the payment method after an order has been placed.
About purchase
Q1) I forgot my password.
A1) Please enter your registered e-mail address from " Forgot your password? " on the login page.
You will receive a reset email, so please reset your password from there.
Q2) How can I check if my order has been completed?
A2) If you receive an e-mail saying "Thank you for your order" to the e-mail address you registered, please be assured that your order has been received without any problems.
Q3) Can I change the contents of my order (product quantity, size, etc.)?
A3) We are very sorry, but we do not accept any changes after the order has been placed. Thank you for your understanding.
Q4) I haven't received an order confirmation email, what should I do?
A4) Depending on the server situation, there may be a delay in the delivery of the "order confirmation email".
If you do not receive an email within 15 minutes, please contact the secretariat with your name, contact information, and the date and time of your order. *In addition, there are cases where e-mails are not received due to domain rejection, etc. Please change the settings so that the "amavel.jp" domain can be received.
Q5) Would you like me to ship the added product and the two orders together?
A5) Please note that it is not possible to combine orders that have been divided into multiple orders, such as additional orders after the order has been confirmed, into one delivery.
About purchase
Q1) I forgot my password.
A1) Please enter your registered e-mail address from " Forgot your password? " on the login page.
You will receive a reset email, so please reset your password from there.
Q2) How can I check if my order has been completed?
A2) If you receive an e-mail saying "Thank you for your order" to the e-mail address you registered, please be assured that your order has been received without any problems.
Q3) Can I change the contents of my order (product quantity, size, etc.)?
A3) We are very sorry, but we do not accept any changes after the order has been placed. Thank you for your understanding.
Q4) I haven't received an order confirmation email, what should I do?
A4) Depending on the server situation, there may be a delay in the delivery of the "order confirmation email".
If you do not receive an email within 15 minutes, please contact the secretariat with your name, contact information, and the date and time of your order. *In addition, there are cases where e-mails are not received due to domain rejection, etc. Please change the settings so that the "amavel.jp" domain can be received.
Q5) Would you like me to ship the added product and the two orders together?
A5) Please note that it is not possible to combine orders that have been divided into multiple orders, such as additional orders after the order has been confirmed, into one delivery.
Regarding delivery
Q1) If you are absent when the product is delivered
A1) If you are not at home when the product is delivered, the product will be temporarily kept at the nearest Yamato Transport office.
Please contact Yamato Transport directly via the notification of absence and then collect your package.
However, if you do not contact us, the package will be treated as a refusal to accept delivery or as a prolonged absence, and will be returned to us and automatically canceled.
Please be sure to collect your package on the specified date and time.
Please note that even if your order is automatically canceled, you will be charged the round-trip shipping fee as a shipping fee.
Q2) I received a product that I did not order or a different product.
A2) I'm sorry. We will check your order information, so please contact the secretariat. We will respond after confirming your order information.
Q3) Can you gift wrap it?
A3) We are sorry, but we do not accept gift wrapping. Also, please note that the purchase statement is included in the package and the price tag cannot be removed.
Q4) Can I send to multiple addresses?
A4) Excuse me, but you can only specify one delivery address per order. If you would like to specify multiple delivery addresses, you will need to place separate orders for each delivery address. Also, in that case, please note that a shipping fee will be charged for each order.
Q5) If I want to order multiple items to the same address, can I pack them one by one?
A5) We are sorry, but we cannot pack each item individually. It will be packed in one order unit.
About withdrawal
Q1) Can you tell me how to unsubscribe?
A1) We apologize for the inconvenience, but please contact the secretariat.